Privacy Policy

Naseeha (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you use our website, mobile site, or platform services (collectively, the “Platform”).

It also outlines your rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) (“PDPL”).

By accessing or using Naseeha, you agree to the practices described below. If you do not agree, please discontinue use of the Platform.

This Policy applies to:

• All users of Naseeha, including mentors, mentees, and visitors.
• All personal data processed in or related to the UAE.
• All data handled through Naseeha's website, app, integrated services, and communication channels.

We collect only the information reasonably necessary to operate the Platform, maintain trust and safety, and deliver a high-quality user experience.

We collect data:

• Directly from you.
• Through your use of the Platform.
• Through integrated third-party providers such as payment processors, analytics tools, authentication systems, or communication infrastructure providers.

Certain mentor profile information may be publicly visible on the Platform, including:

• Name.
• Professional background.
• Biography.
• Expertise areas.
• Profile image.
• Ratings and reviews.
• Session pricing and availability.

Users are responsible for ensuring that the information they provide is accurate and up to date.

Naseeha is built around private, one-on-one conversations. Naseeha records and transcribes every session. Both participants are told before the session starts and must accept this to join, and a recording indicator is shown for the whole session.

Participants may not record, transcribe, screen-record or screenshot a session themselves, even with each other's agreement (see Section 13 of our Terms).

Session recordings and transcripts:

• Are used only to resolve disputes (such as no-show, refund or misconduct reports), to review safety concerns and compliance with our Terms & Safety Policies, and to improve the quality of session transcription.
• Are never made available to session participants or published. Within Naseeha, only authorized staff can access them, and every access is logged.
• Are stored encrypted in Naseeha's own cloud storage.
• Are produced by our video infrastructure provider, which records the session and generates the transcript. We may also share recordings, under confidentiality obligations, with transcription providers we are evaluating to improve transcription quality.
• Are deleted automatically: transcripts 30 days after the session, and recordings 60 days after the session.

We also process other session-related information, including:

• Session duration.
• Timestamps.
• Technical logs.
• Booking activity.
• Reports submitted by users.
• Safety-related platform signals.

This information may be used to:

• Operate the Platform.
• Investigate abuse or misconduct.
• Prevent fraud or circumvention.
• Enforce our Terms & Safety Policies.
• Maintain platform trust and integrity.

In certain situations, automated systems may analyze platform interactions, reports, metadata, or behavioral patterns for moderation, abuse prevention, fraud detection, or safety enforcement purposes.

Naseeha does not intentionally collect sensitive personal data unless voluntarily provided by users during use of the Platform. Users should avoid sharing highly sensitive personal information unless necessary for the purpose of the session.

We process personal data for the following purposes:

• To deliver the Naseeha service and facilitate mentor–mentee sessions.
• To verify identity and maintain platform trust and safety.
• To process payments, refunds, receipts, and payouts.
• To provide customer support and resolve disputes.
• To communicate operational updates, confirmations, and service-related notices.
• To improve our Platform through analytics, feedback, and performance monitoring.
• To detect fraud, abuse, platform misuse, payment circumvention, or violations of our policies.
• To comply with legal, regulatory, accounting, taxation, or law enforcement obligations.

We may send:

• Operational communications related to bookings, account activity, security, safety, or support.
• Optional marketing communications, which users may opt out of at any time.

Newsletter

If you subscribe to our newsletter, we store your email address, where you signed up and when, and the consent wording you agreed to. We use it only to send you the Naseeha newsletter, and our legal basis is your consent.

Every newsletter includes an unsubscribe link, or you can email info@naseeha.io and we'll remove you. We keep your address until you unsubscribe.

We never sell your personal data.

We may share limited information in the following situations:

Service Providers

We may use trusted third-party providers to operate parts of the Platform, including:

• Payment processing.
• Video infrastructure, including session recording and transcription.
• Transcription providers we evaluate to improve transcription quality.
• Cloud hosting.
• Product analytics (PostHog, hosted in the EU).
• Authentication systems.
• Customer support tools.
• Communication services.
• Security and fraud prevention systems.

These providers process information only as necessary to perform services on our behalf and are subject to confidentiality and security obligations.

Mentors & Mentees

Limited profile and booking-related information may be shared between participants to enable sessions and communication.

Legal & Regulatory Requirements

We may disclose information when required by:

• UAE authorities.
• Courts.
• Law enforcement.
• Regulatory bodies.
• Applicable laws or legal processes.

Business Transfers

Information may be transferred in connection with:

• A merger.
• Acquisition.
• Financing.
• Reorganization.
• Sale of assets.

Provided equivalent protection standards continue to apply.

When data is transferred outside the UAE, including to service providers located in other jurisdictions, we implement appropriate safeguards and lawful transfer mechanisms consistent with the PDPL.

We retain personal data only for as long as reasonably necessary to:

• Provide services.
• Maintain accounts.
• Meet legal, tax, accounting, regulatory, or dispute-resolution obligations.
• Prevent fraud or abuse.
• Enforce our agreements and policies.

Session recordings are deleted 60 days after the session, and session transcripts 30 days after the session.

Users may request correction or deletion of their personal data at any time.

Where deletion is not legally or operationally possible, we may retain or anonymize certain information as required or permitted by law.

We may also retain limited information after account closure for legitimate business purposes including:

• Fraud prevention.
• Safety investigations.
• Legal compliance.
• Enforcement of agreements.
• Dispute resolution.

Under UAE law, you may have the right to:

To exercise your rights, contact info@naseeha.io.

We may request reasonable verification of identity before processing certain requests.

We implement administrative, technical, and physical safeguards designed to protect personal data, including:

• Encryption.
• Restricted access controls.
• Secure hosting infrastructure.
• Monitoring and security practices.

While we apply commercially reasonable safeguards, no digital platform, transmission method, or storage system can guarantee absolute security.

If a data breach occurs that may materially impact your privacy or rights, we may notify affected users and relevant authorities as required by applicable law.

Naseeha is intended only for individuals aged 16 and above. We do not knowingly collect personal data from minors.

If we become aware that personal data belonging to a minor has been collected in violation of this Policy, we may suspend or remove the relevant account and delete the associated data.

If you believe a minor has provided personal information to the Platform, contact info@naseeha.io.

We use cookies and similar technologies for:

• Authentication and login functionality.
• Security and fraud prevention.
• Product analytics, only if you accept (see below).
• Remembering preferences and settings.
• Improving platform functionality and user experience.

Users may manage or disable cookies through browser settings, though some Platform features may not function properly as a result.

Product Analytics

If you accept analytics cookies, we use PostHog, hosted in the EU (Frankfurt), to understand how people use Naseeha and to improve it. It records the pages you visit and the actions you take, such as searching for a mentor or starting a booking. When you are signed in, our servers also send it events about your account, such as a confirmed booking. All of this is linked to a random ID, never your name, email or phone number.

With your permission, PostHog may also record how you use the website: your clicks, scrolling and the screens you see (the cookie banner calls these session recordings), and where on a page people click (heatmaps). They are separate from the recordings of mentoring sessions described in section 3.

• Everything you type is hidden from these recordings.
• Private details shown on screen, such as payout details, phone verification and the notes on a booking, are hidden as well.
• The live session room is never recorded, and neither are the pages for verifying your email and resetting your password.

Your Choice

Nothing is collected for analytics until you choose Accept or Decline on the cookie banner. If you decline, we still count visits anonymously, without cookies or any storage on your device, so we can tell how many people use each page. Nothing is recorded, nothing is linked to you or your account, and our servers send no analytics events about your account.

You can change your choice at any time from Cookie settings at the bottom of every page. If you are signed in, we keep your choice with your account so it applies on your other devices too.

We may update this Privacy Policy periodically to reflect:

• Operational changes.
• Legal or regulatory developments.
• Product or security improvements.

The “Last Updated” date reflects the latest revision.

Material changes may be communicated through email, platform notifications, or on-site notices.

Continued use of the Platform after updates may constitute acceptance of the revised Policy.

If you have questions, concerns, or requests related to privacy or data protection, contact us anytime: