Answers to common questions about booking, sessions, payments and mentoring on Naseeha.
What Naseeha is, who it is for, and how one-on-one mentorship sessions work.
Creating and verifying your account, signing in, editing your profile, and account restrictions or deletion.
Browsing, filtering and choosing mentors, and how mentors are reviewed and shown.
Requesting a session, mentor approval, rescheduling, cancelling and time zones.
Joining the video call, technical issues, lateness and no-shows, extensions and recording rules.
Session prices, the service fee, when your card is held and charged, currencies and receipts.
When refunds apply, how to request one, and how to dispute a charge or session outcome.
Who can mentor, how to apply, and how mentor profiles are reviewed and approved.
Managing your mentor profile, rates, availability, booking requests, reschedules and reviews.
How mentors earn, when earnings become available, payout methods and timing, and penalties.
Session privacy and recording, personal data, reporting misconduct, staying on-platform and account enforcement.
Contacting the Naseeha team, response times, support tickets and feedback.